The service offered by these guys was fantastic. Good turnaround on the work done, and the staff were easy to talk to and pleasant. I'll use them for my daughters stuff next.
I was dismissed by the rude man when I took my necklace in for repair told me it was costume jewellery when in fact it was 9ct gold didn’t even bother to check it.
My husband surprised me with a stunning ring on our 20th Anniversary. Thank you Nathan for everything. You made it just perfect.
Completely overpriced. Charged $250 for a ‘valuation’ which is basically looking at a ring and taking a guess on how much it’s worth. When said we wanted a certification they quoted $1000. Went into the city, Pitt St, and got the certification done, which requires removing the diamond and replacing, for $240. Upon enquiring a valuation usually costs between $50-100. Save your hard earned $. Check the other reviews, they charge big $ for basic things. I could only imagine what markup they put on their jewellery.
Would NOT recommend this jeweller to anyone!! Horrendous customer service, they are so rude, extremely over priced. I went there to have my engagement ring resized, they charged me $550. My ring came back and was still too large so when I asked for it to be resized again he told me that it would be really difficult to do and to come back after Christmas because they were too busy to do it at that time. I then went to Prouds jeweller and they charged me $50 and I had it back within the week. The lovely ladies at Prouds were appalled at how much I was charged by The Diamond Store. The Diamond Store is a pathetic excuse of a jeweller and I’m surprised that they are still open. I will never go back there and have told all my friends and family to never step foot in that place.
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