Ordered a hot and spicy veg pick up today, Only to find the edges was burnt when I opened the box. It tasted too oily and greasy and inedible. they are not cleaning the pan's for sure. Called the store through the Pizza Hut Customer care number twice, was put on hold both the times for 20 mins to be connected to the store or store manager. No one cared to answer or return the call inspite of leaving messages for call back twice. Horrible experience, Pathetic attitude & service and Dodgy operators. Pizza Hut Menai Sucks.
Ordered pizza for a bunch of teenagers we have in our house. 3 hours later, now 10pm no pizza. They don’t answer their phone it just goes to Messagebank. Now driving around late Friday night trying to feed them. Thanks Pizza Hut! Will dispute through PayPal
Dear Failhut, We ordered our pizza at 7:15. We waited expecting our pizza to arrive in a timely manner, however, the clock struck 7:45 and we were wondering how our pizza going. As a result, we decided to have a look at your wonderful pizza tracker. The order was being prepared. This is understandable as it’s a friday night, peak pizza in the pizza world. 8:15 rolls past, we check the pizza tracker once again. It’s still being prepared… We are reasonable people and once again, it is peak pizza time. The footy is on, the beers are flowing.. but that’s peak pizza time right!? But still, our pizza is still being prepared. That’s fine, we will happily wait for some prime pizza at pizza time. The clock strikes 8:40. “Let’s check the tracker!” and to our dismay, pizza tracker unavailable. So we decide to call. We waited for a few minutes and the store did not answer. The automated message said our pizza was out for delivery and due at 7:52pm. But that’s fine. we are patient folks. Like we said, prime pizza time. 9pm rolls around, we are well and truly ready to eat. We called and left a voicemail and were told we would get a response. No response came. Half a tube of pringles later, we called again and finally got in touch with a lovely lady. We told her of our issue and she placed us on hold as she looked into the situation. We prayed to the pizza gods as we patiently waitied on hold hoping our door bell would ring any second, but to our dismay we stayed on hold for a further 13 minutes. We listed to your pizza hut jam on repeat for 13 MINUTES (if only i had maraca’s). The tunes finally stopped only because we were hung up on. DEVEASTAED! Finally, after two hours, our pizza arrived. Cold. We sincerely hope that dominoes will do better next time.
I could feel the taste of oil from the bottom of pizza! Seems like the pizza plate wasn't cleaned properly.
Its not bad but the delivery is very slow and sometimes the pizzas get cooked a bit more than what they should
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