The last three times I have ordered, the food cooks quickly but delivery takes more than 1.5 hours. They never answer their phones either. I recommend ordering through Uber Eats instead for quick delivery.
Food is great, service is good, they care about what they do and I felt like a valued customer :)
Ordered 3 pizzas for hungry teens 3 hours ago via the Pizza Hut app. Their real time tracking shows the order as "Your order is getting ready to be delivered". Has been like that for the last hour, having taken 2 hours to get made and cooked. Many phone calls to the store (instantly goes to message back which is full, which terminates the call) and the Customer Service line which is currently unattended, messages left. This is the first major issue I have had with Pizza Hut Menai, smaller ones like no sauces for sides, wrong bases etc. are frustrating but at least it arrives. To not deliver or contact us saying there is an issue is tantamount to theft. Will not be ordering from Pizza Hut again
Ordered through Menulog, paid for Ben & Jerry's Icecream $15, and they tried to deliver a small box of magnum icecream instead which are only $5. Refused the order, and told them to take it back. Driver told me the shop had closed. I gave him the order and he then updated the order as "delivered". We went hungry, and are now out of pocket $34.00. This is the second night in a row that Menulog suppliers have accepted our order and then tried to palm off a much cheaper product.
Was once good. Now 2nd time I've ordered in the past couple of months and 2nd time I've had to wait over 1hr and 45mins for food. When you try calling, it rings out and goes to a full mailbox. Not sure what has changed but the 3 other local pizza shops are much better alternatives.
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