Builder ordered roofing from company, provided them with correct colour code. They took correct colour over the phone and payment was made over the phone for the correct colour. Invoice sent out later via email. Roofing turned up months later as requested and was wrong colour. Company would not budge or assist and stated we had to look at colour on invoice not withstanding that payment was made prior to receiving invoice. as professionals we never thought that colour would be wrong and they never told us to double check.email. we did not think they would get colour wrong. We have more roofing supplies to be purchased but will be going elsewhere. Will not be using these guys again, no attention to what's said on phone...not willing to talk or assist whatsoever and only wanted to cover up their mistake and shift blame. I now have a roof with different colours. I'm sure no one else wants to be put in this position againas most companies would try to sort out the problem as opposed to.reading from their pre-prepared script that invoice should have been checked. That's all well and good but if you take payment before invoice is.sent out I'm.sorry the blame should be yours!!! Thanks for your mistake..we'll be seeing it for years to come!! In response to below...they did not ask for surfmist. Initially they got a quote and stated surfmist. I sent them the SMS stating the correct colour was shale grey with surfmist flashing. They then rang you guys back with the amendments and said to proceed with the order you guys did not update the details. That's the inacuracies in your recollection of events to clarify my position. What I have an issue with is your guys take no responsibility and just wipe your hands with This matter. This the what happened, yes we didn't check invoice but we updated details and paid over phone same.day. but I'm.happy to incur the whole cost and.take full responsibility as you guys obviously not willing to budge as can be seen by your response. Have a nice day
Good service. Explained what I needed. Roofing was waiting for pickup when they said it would be in their factory.
Thanks to the team at Metaldeck Roofing for installing my fantastic new roof. The guys went above and beyond and kept us up to date though out the whole process. I would have no hesitation in recommending Metaldeck Roofing to anyone. Greg
Fantastic professional company with gorgeous honest and hard working staff, you can't do better than MDR. Please email me to confirm the above. Wendy J
Great customer service though everyone else said no Kieren happily have best advise and volunteered to do a small fitly job. Hence I went again for large job also. Highly recommend and big shout out to Kieren and his team👍
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