Imperial Jade Kitchen
600 Kingsway, Miranda NSW 2228, AustraliaAbout Imperial Jade Kitchen
Our Address
600 Kingsway, Miranda NSW 2228, Australia
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We had probably the worst Chinese food we’ve had in years. We ordered the Crispy Beef as a main, which tasted like fried rice bubbles with no beef to be found. We also ordered Prawns with seasonal vegetables, which was tasteless and bland. Neither dishes could be finished. The best part were the vegetables! Along with the disappointing food, there was a large table with four loud children who kept bumping our table, jumping off the chairs and yelling. I asked the waiter if we could move to another table which I saw free. He said no. Mind you, this was before any food came out. We explained to the waitress about the food, but sadly she didn’t care. We paid over $80 for inedible food. We won’t be back.
Sat in the restaurant for an hour to not be asked what we wanted to eat. Ended up leaving. They use to be one of my favourite restaurants but in the last few months their standards have dropped EXTREMELY low. They’ve lost a loyal customer. Wont be returning.
Me and my colleague come here for lunch every Thursday, the food is great and the waitress can even remember our order and allergy. It can get quite busy during lunch rush hour so the service can be a little bit slow at times which is understandable.
A piece of steel was in one of my dishes which hurt my tooth and was nearly swallowed. I let the waitress know who told the chef and then I was advised it was from their supplier and not their kitchen. I was expecting them to take it off the bill but then they went on to charge me full price. After I questioned this and was unhappy as I didn’t even finish the meal, they provided me a discount of $8 only. Totally unacceptable considering that dish was $25.90?! I asked to speak with the manager as the staff member advised the $8 discount was the best she could offer - which didn’t even make sense, like where did this figure come from? The manager was unapologetic, rude and completely dismissive of this incident which is extremely disappointing as I am a regular customer. He should’ve taken accountability and at the very least apologise for this experience. It is not about the money, it’s about how poorly I was treated and how disgustingly this situation was handled. What if an elderly person or child swallowed that piece of steel? And all you cared about was profit. Shame on you !!!!
LOVE THIS PLACE! SERVICE IS GREAT FOOD IS EVEN BETTER. Side benefit is that the owner is a cute old little asian lady, whom I love. #i want this lady to be my mum. #JK x 10.