I enjoyed eating here, staff were pleasant, food was really nice and the tables nice and clean. The range of snacks and single serve cakes and slices are pretty amazing, they all look great! The whole cakes that are sold here are pretty amazing and in my opinion, worth the $ for a special occasion.
This shop looks really bright & clean & has a great range of cakes. It also does coffee & has tables & chairs as well. It always is a bit of a concern & red flag to me that management never bother to respond to ANY reviews that customers leave be they good or bad. To me it says a lot about their customer service ethic. If your customers go to the trouble of leaving a review the very least you can do is either acknowledge it or give them the courtesy of a reply.
All their sweets are awesome, customer service is 100 million % spot on .. the staff are absolutely lovely and especially Mary and Chloe, they are just angels 😇 Thanks for always taking care of me I love that place so much and everyone in it Highly recommended
The staff here are the perfect example that not everyone in the hospitality industry understands what customer service is, how to deliver it or why they should. Received zero customer service (or even friendliness) on the first visit. Just someone who grunted a "are you ready to order?" and "how many are you getting?" with a sour expression on her face, as her very first words to me but the cakes were nice so went back a second time. Was then served by a different staff member however the service (or lack thereof) was exactly the same leading me to understand that customer service is not part of their business model. Won't make the mistake of going again a third time.
My family and I come here once a week , but I have noticed that the staff are not very friendly at all. When they bring the food and drinks to the table they have no smile and basically fling the items on the table and walk off. And they chat amongst themselves behind the counter with no concern if customers are waiting to be served. Wish there was another Cafe there that we can go to so wouldn't need to come here at all.
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