After viewing the salons Instagram page with all the wonderfull looking hair colourist work my mind was made so excited to book an appointment. I did Orginal DM on Instagram, I was responded to informing to call the salon to make an appointment. So excited to be booked in once I arrived at my appointment I was asked to take a seat while a waited for a stylist to come from the back however the Orginal requested stylist I had asked to book with was not available anyhow I was shown my chair, I showed picture of exactly the copper colour hair I wanted. Unfortunately The colour that it ended up was red deep dark to hard to even lighten to achieve the cooper colour I Originally was told by stylist was achievable. I wasn’t offered any beverages the stylist I had was quiet which I didn’t mind however I felt she was trying to persuade me away from the colour I wanted. While I was in the salon they are friendly fake girls only due to the difference I seen when a client who they post on Instagram walked in. If you are not an Instagram model who can promote there salon you will not receive the colours they advertise. Or feel valued as an equal. You can deny all of this I did read a review that you seem to have denied even though the women did go into detail about her experience. People have lives I would never have bothered with this review however the last persons was dismissed I don’t want normal average women who don’t promote on social media to waste there time and money here. There are so many beautiful salons that treat everyone the same regardless.
My occupation is to visit work places to see how the business is being ran and mostly the overall quality of customer service , so I tend to always pick up on things that are wrong with workplaces very easily . When I visited Carter co salon Menai on my day off to spend time with my lovely step daughter a few things happened that did not make us feel as welcomed and respected as customers should feel . My daughter got her hair done by a staff member called Alyse , whilst my stepdaughter was getting her hair blow dried , Alyse was having a conversation with the staff member next to her , mind you my step daughter is only 14 and is a very innocent girl . The Staff member Alyse was talking about outrageous things and talking very loudly on top of the hair dryer about having a “one night stand “ and following it up with “yeah he came inside of me so I had to buy the morning after pill “ and continued having a conversation with the other staff member about how she had to sneak out of a guys house so his mother didn’t see . My 14 year old stepdaughter was just sitting there on her phone not paying attention to the hair dresser LUCKILY . I definitely was listening though and I am mortified at the attitude of the staff member and I’m not only upset I’ve had to leave a review like this but I am absolutely annoyed that the salon is beautiful and some of the staff members are actually quiet lovely and very friendly . Other then that . Thank you for your service carter co salon , my step daughter did love her hair but I am too nervous to bring her back as to her being able to hear such dirty conversations going on between staff members . Have a lovely day
Was so pleased with my hair after visiting Carter & Co. Loved the salon and how nicely I was accommodated to! Very relaxed but professional environment. Highly recommend and will definitely be going back x
amazing salon. all staff were absolutely beautiful! i will definitely be back & thank for you my stylist Alyse for providing the best service from the beginning and throughout
I have been coming to this salon for 11 years and have had my hair done by Ash for the past 5. She always takes the time to listen to what I want and I have always walked out happy with my expectations met. Never once have I felt like the job is being rushed and Ash has always been honest about what is and isn’t possible in one sitting. I definitely feel like this salon cares about the health of the client’s hair rather than doing a service that is damaging just to make money. Reasonable prices and the rest of the girls are lovely too.
We’ve teamed up with some amazing partners and, together, we strive to offer top notch SEO, design and marketing services.
We consistently review our successes, knowledge and exclusive cutting edge technology to ensure our clients are ahead of their competitors – we even have an International Copy Writer on our books to help us create designs that have a real impact!Read More
Illawong Hair Gallery – Everyone loves the service, the company and the results you get from these highly trained ladies.Read More
We are here to support you, the local business, in your endeavour to maintain normality in this current economic environment. You’re adapting to the new needs of society, so join us and let us tell the community about you.